[Publib] everyday reference questions

[Miriam Bobkoff]

>For our basic reference class, we are interested in getting a list of the
>normal everyday questions you get by phone, email, chat or in person. Any
>help is greatly appreciated.
>Mary K.

Here are a few from today:

When will you have tax forms?  (repeat ad nauseum)
How do I open this attachment?
Can you tell me about chess clubs in Santa Fe?
Do you have a book about mercury poisoning?
I need an encyclopedia with a picture of the brain.
Let me tell you about my new website.
How do I open Microsoft Word?
Do you have any resource material about Manuel Lujan, Sr.?
Do you have _The Adventures of Huckleberry Finn_ on CD?
How do I get access to WorldCat to identify the score I want ILL to borrow?
How do I get access to JSTOR?
I can't find Chris Hedges' _War is a force that gives us meaning_ on the shelf.
I can't find (this that and the other, no longer remember details) on the 
shelf.
Can a visitor get on the internet?
Do you have any beginning books on music theory?


Miriam Bobkoff                     work: mkbobkoff at santafenm.gov
Santa Fe Public Library            personal: mbobkoff at cybermesa.com
145 Washington Avenue
Santa Fe, NM 87501
(505) 955-6832
         Icarus-the-SFPL-blog  http://santafelibrary.blogspot.com
         The library's web page   http://www.santafelibrary.org