[Publib] (no subject)

[Mary J. Soucie]

Sara,
Just a thought- we had a patron that had made a request for a list of
addresses. When pressed, it turned out he was in jail. We compiled the
list and mailed it to him in care of the jail. Perhaps this is a similar
situation in that maybe he can't leave a phone due to where he is
living?

Mary J. Soucie, MLIS
Library Director
Wilmington Public Library District
Visit the world @ your library(tm)
201 S Kankakee St, Wilmington IL 60481
815-476-2834 Phone
815-476-7805 Fax
mailto:mjsoucie at wilmingtonlibrary.org


-----Original Message-----
From: publib-bounces at webjunction.org
[mailto:publib-bounces at webjunction.org] On Behalf Of Sara Rodgers
Sent: Tuesday, January 23, 2007 11:50 AM
To: publib at webjunction.org
Subject: [Publib] (no subject)

How do you managea situation in which reference desk staff take
reference questions over the phone (from the same patron) that take at
least 25 minutes to answer. We have a patron who has been calling lately
wioth requests for addresses, facts, figures.  He says he does not have
a computer and he will not give his phone number so we can call him
back. My staff do not like to do nothing in the mornings in a quiet
library and they do not cut him off. 



--
Sara E. Rodgers <srodgers at westchesterlibraries.org>
Reference/Young Adult Librarian II

Dobbs Ferry Public Library
55 Main Street
Dobbs Ferry, NY  10522



Main Library Number            (914) 693-6614
Direct Line to Reference Desk  (914) 231-3056
Direct Line to My Office       (914) 231-3057
Direct Line to Front Desk      (914) 231-3300
--
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