[Publib] (no subject)

[Rebecca Bronson]

You might ask him to give staff half an hour or so then call back.

Rebecca Bronson
Reference Librarian
Handley Regional Library
P.O. Box 1300
Stephens City, VA  22655

540-869-9000 (voice)
540-869-9001 (fax)

www.hrl.lib.state.va.us


-----Original Message-----
From: publib-bounces at webjunction.org
[mailto:publib-bounces at webjunction.org]On Behalf Of Sara Rodgers
Sent: Tuesday, January 23, 2007 12:50 PM
To: publib at webjunction.org
Subject: [Publib] (no subject)


How do you managea situation in which reference desk staff take reference
questions over the phone (from the same patron) that take at least 25
minutes to answer. We have a patron who has been calling lately wioth
requests for addresses, facts, figures.  He says he does not have a computer
and he will not give his phone number so we can call him back. My staff do
not like to do nothing in the mornings in a quiet library and they do not
cut him off.



--
Sara E. Rodgers <srodgers at westchesterlibraries.org>
Reference/Young Adult Librarian II

Dobbs Ferry Public Library
55 Main Street
Dobbs Ferry, NY  10522



Main Library Number            (914) 693-6614
Direct Line to Reference Desk  (914) 231-3056
Direct Line to My Office       (914) 231-3057
Direct Line to Front Desk      (914) 231-3300
--
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