[Publib] (no subject)

[Sara Rodgers]

How do you managea situation in which reference desk staff take reference questions over the phone (from the same patron) that take at least 25 minutes to answer. We have a patron who has been calling lately wioth requests for addresses, facts, figures.  He says he does not have a computer and he will not give his phone number so we can call him back. My staff do not like to do nothing in the mornings in a quiet library and they do not cut him off. 



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Sara E. Rodgers <srodgers at westchesterlibraries.org>
Reference/Young Adult Librarian II

Dobbs Ferry Public Library
55 Main Street
Dobbs Ferry, NY  10522



Main Library Number            (914) 693-6614
Direct Line to Reference Desk  (914) 231-3056
Direct Line to My Office       (914) 231-3057
Direct Line to Front Desk      (914) 231-3300
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