[Publib] RE: Librarian Talents -

[BookBitch]

Hi Robert,

Regardless of whether we are providing for the public
good or selling the public goods, the reasons for
doing so are not as dissimilar as you may think.  We
both have a bottom line, so to speak; retail is
measured in dollars, libraries in statistics.  

Do you think a library won't "go out of business" if
stats fall?  Do you think libraries are impervious to
customer satisfaction? How many libraries have closed
in recent years that could have been kept open by
voter referendum?

And I like the word behooves. 
http://dictionary.reference.com/browse/behooves

Cheers,
Stacy

Stacy Alesi
Library Name *Censored*
Boca Raton, Florida
(& MLIS student at USF)

--- "Robert L. Balliot"
<rballiot at oceanstatelibrarian.com> wrote:

> Greetings Stacy,
> 
> Simply put: 
> 
> administrative government serves the public
> fire departments serve the public
> police serve the public
> public works serves the public
> public school serves the public
> public clinics serve the public
> public libraries serve the public
> 
> Unlike high end retail, those entities are organized
> and 
> supported with the idea that they will provide for
> the pubic 
> good, not for the purpose of selling the public
> goods.
> 
> I do  agree with you very strongly that 
> customer service should be stressed from "the top
> down".
> However, I feel that the reasons for doing that in
> high 
> end retail and librarianship are fundamentally
> different. 
> Although I think we can learn some things from for
> profit
> customer service, some of the lessons simply do not
> apply.
> 
> Also, I would ask the word 'behooves' be eliminated
> from current speech and writing when referencing
> members
> of the library <http://en.wikipedia.org/wiki/Hooves>
>  profession.  
> 
> 
> *************************************************
> Robert L. Balliot
> 1-401-441-5763
> Skype: RBalliot
> Bristol, Rhode Island
> http://oceanstatelibrarian.com/contact.htm
> *************************************************
>

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