[Publib] Advice needed on staff conflict resolutions

[Sue Kamm]

Amen, Karen!  

There are trainers out there who can conduct workshops on conflict resolution; however, what they teach can only be put into effect if your managment/administraters provide support for their recommendations.  

(BTW, my last statemen can be applied to almost any training, such as "customer service.")

-----Original Message-----
>From: "K.G. Schneider" <kgs at bluehighways.com>
>Sent: Aug 3, 2007 8:45 AM
>To: Publib at webjunction.org
>Subject: RE: [Publib] Advice needed on staff conflict resolutions
>
>A lot of bad library policy is written due to administrators uncomfortable
>with dealing one on one with problem employees. The policy tends to punish
>the good at the expense of the offenders, who usually keep on offending, and
>the net result, as others have pointed out, is the good folks are alienated
>and discouraged. The "group memo" has that same feeling... the elephant-gun
>approach. 
>
>Karen G. Schneider
>kgs at freerangelibrarian.com 
>
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Your friendly CyberGoddess and Councilor-at-large,
Sue Kamm
Inglewood/Los Angeles, CA
Truest of the Blue, Los Angeles Dodgers Think Blue Week 2000
Visit my blog:  http://suekamm.blogspot.com
email:  suekamm [at] mindspring.com
Baseball Is Life -- the rest is details