[Publib] Advice needed on staff conflict resolutions

[K.G. Schneider]

A lot of bad library policy is written due to administrators uncomfortable
with dealing one on one with problem employees. The policy tends to punish
the good at the expense of the offenders, who usually keep on offending, and
the net result, as others have pointed out, is the good folks are alienated
and discouraged. The "group memo" has that same feeling... the elephant-gun
approach. 

Karen G. Schneider
kgs at freerangelibrarian.com