[Publib] How do you correct a coworker giving incorrectinformation?

[Jim Sanderson]

Often the response is "I'd talk to the staffer later and not embarass them"
When I get this type of response I always follow up with "What if the patron
is leaving the building then?"  I need to hear them assure me that getting
the patron the right information is a priority.
 

James W. Sanderson 
Supervising Librarian 
West Avenue Library 
Newport News Public Library 
2907 West Avenue 
Newport News, Virginia. 23607 
(757) 247-8505 
(757) 247-2344 
www.nngov.com/library 

 

  _____  

From: publib-bounces at webjunction.org [mailto:publib-bounces at webjunction.org]
On Behalf Of Valerie Doyle
Sent: Thursday, August 02, 2007 11:22 AM
To: 'Media Center'; publib at webjunction.org
Subject: RE: [Publib] How do you correct a coworker giving
incorrectinformation?



This was a question I was always asked during interviews and so I now ask it
when I am interviewing.  The best answer is multi-part.  If it is a minor
error and of no real consequence, you could mention it diplomatically (I
think I read someplace that.) to your coworker later.  If it is of more
importance you could nicely offer your input (You might also try this
source.).  If not addressed, my follow-up question is "You just heard ____
send a patron north to ____ city when they should be going south to that
city.  What do you do?  So, I like to see it addressed that if the erroneous
information will cause great difficulty to the patron that they would step
in nicely and say "I think you meant to say south or whatever the needed
correction is.

 

Hope this helps.

Valerie

 

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From: publib-bounces at webjunction.org [mailto:publib-bounces at webjunction.org]
On Behalf Of Media Center
Sent: Thursday, August 02, 2007 12:32 AM
To: publib at webjunction.org
Subject: [Publib] How do you correct a coworker giving incorrect
information?

 

I've been asked the following question at more than one interview during my
career:

"You overhear a coworker giving incorrect information to a patron.  How do
you respond?"

I'd like to hear how PubLib-ers respond to this question, and if there is a
"perfect" answer to this question.

Thanks.

  

  _____  

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