[Publib] How do you correct a coworker giving incorrect information?

[Valerie Doyle]

This was a question I was always asked during interviews and so I now ask it
when I am interviewing.  The best answer is multi-part.  If it is a minor
error and of no real consequence, you could mention it diplomatically (I
think I read someplace that.) to your coworker later.  If it is of more
importance you could nicely offer your input (You might also try this
source.).  If not addressed, my follow-up question is "You just heard ____
send a patron north to ____ city when they should be going south to that
city.  What do you do?  So, I like to see it addressed that if the erroneous
information will cause great difficulty to the patron that they would step
in nicely and say "I think you meant to say south or whatever the needed
correction is.

 

Hope this helps.

Valerie

 

  _____  

From: publib-bounces at webjunction.org [mailto:publib-bounces at webjunction.org]
On Behalf Of Media Center
Sent: Thursday, August 02, 2007 12:32 AM
To: publib at webjunction.org
Subject: [Publib] How do you correct a coworker giving incorrect
information?

 

I've been asked the following question at more than one interview during my
career:

"You overhear a coworker giving incorrect information to a patron.  How do
you respond?"

I'd like to hear how PubLib-ers respond to this question, and if there is a
"perfect" answer to this question.

Thanks.

  

  _____  

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