[Publib] Computer Reservation Software

[Anne Feiler]

We use SAM with Horizon (7.3.4) and it's a huge improvement over what we
had before.  We're on Terminal Server, which has made things more
complicated for us than for other libraries.   

Our computers are walk-up and sign on until there are people waiting.
When people are waiting, they go to the sign up computer and get into
the queue.  We use reservations only for the Homework Center to reserve
the computers for the times when the HC is open.  We have special
library cards for the volunteers in the HC.  We have had no problems
with lost reservations or double bookings.

Because we use Terminal Server, our remote functions don't work reliably
(logging in or out users remotely, sending messages, etc.).  Our other
issue is that it's cumbersome removing a broken computer from the list
of available computers to avoid having someone assigned to it when we're
queuing.

I have found that SAM (Comprise) is MUCH more responsive than the last
product we had.  

Anne

Anne Feiler
Head of Reference
Lafayette Public Library
775 W. Baseline Road
Lafayette, CO  80026
303.665.5200 ext. 3816
annef at cityoflafayette.com

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