[Publib] Computer Reservation Software

[Becky Menzel]

We have SAMs and hate it!  We have problems with dropped appointments,
dual bookings, time changes, etc.  Does anyone else have problems with
SAMs or are we the only ones?  Becky, Spokane Public Library

www.spokanelibrary.org - open 24/7
-----Original Message-----
From: publib-bounces at webjunction.org
[mailto:publib-bounces at webjunction.org] On Behalf Of Gair Helfrich
Sent: Wednesday, April 04, 2007 8:18 PM
To: Vicky; publib at webjunction.org
Subject: RE: [Publib] Computer Reservation Software

Vicky,
 
We're  a classic Dynix site using SAM. I had to make sure that our SIP2
protocol only allowed patrons to enter a 14 digit barcode. It was
originally set up to allow 15 characters in case a mistake was made in
entering the barcode and as a result patrons could just tack an
additional number onto their barcode and get additional time. We will
soon be implementing a PIN as well. But no matter what you do the abuse
will continue. One of branches actually has a black market in patron
barcodes--some users are paying others for their card number!
 
Hope this helps,
Gair
 
 
__________
Gair Helfrich, MLS
Supervising Librarian
Information & Technical Services Manager
Atlantic County Library
40 Farragut Avenue
Mays Landing, NJ 08330
609-625-2776 ext. 6313  Fax: 609-625-8143
ghelfrich at aclsys.org
 

________________________________

From: publib-bounces at webjunction.org on behalf of Vicky
Sent: Wed 4/4/2007 08:23 PM
To: publib at webjunction.org
Subject: [Publib] Computer Reservation Software



It seems that we have patrons who have found a way to
abuse the new PC reservation system and are either
typing in their friends' card numbers or simply
guessing what a valid library card number would be. Of
course, this enables them to use the computers for
hours. We do allow people to type in their card
numbers. Is there any library who has encountered this
problem? Is the only solution to require patrons to
scan an actual physical card?

Thanks in advance.

Vicky Schoenrock
Warren-Newport Public Library
Gurnee, IL
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