[Publib] Problem-solving Interview Question

[James Casey]

Diedre:
 
I would suggest talking to the staff persons at the work stations where the individual would be working and ask what kinds of issues arrise on a regular basis. For example:  A patron comes to the desk and is informed that they have a book overdue and claims that they had returned the book two weeks ago.  After checking the shelves and discussing library policy with her/him, she/he still maintains that the book was returned and demands to discuss tne matter with the next highest person in authority. --- Have this be the hypothetical situation facing the person who may face the ire of the irate patron.   What does she/he say and why?
 
James B. Casey --- my own views.
Director of Oak Lawn Public Library
ALA Council Member -- Candidate for re-election.

________________________________

From: publib-bounces at webjunction.org on behalf of Diedre Conkling
Sent: Sat 4/7/2007 12:00 PM
To: PUBLIB
Subject: [Publib] Problem-solving Interview Question



I don't seem to have a good interview question that might help demonstrate a candidates ability to think through the issues involved with a problem and develop possible solutions.  Any suggestions?

--
Diedre Conkling
    
  Lincoln County Library District
  P.O. Box 2027, Newport, OR  97365
  Phone & Fax:  541-265-3066
  http://lcld.library-blogs.net/
  Work:  diedre at beachbooks.org
  Home:  diedrec at charter.net
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