[Publib] Re: reference staffing--on call

[Carrie Herrmann]

Hello,

We have been doing this for several years.  Our schedule indicated the primary reference person (the person actually at the desk) and the on call reference person.  Currently, the work desk and the public desk are on the same floor.  This makes it very easy for the primary reference person to stick her head in the office and yell for help.  In our new building, however, the public desk and the work desk will be on different floors.  Our current plan is to use a set of walky talkies.  Each pair scheduled will have one of the set.  The primary reference person will be able to simply click the button and call for help.  We have tested this and it seems to work.

Carrie A. Herrmann
Public Service Coordinator
Boone County Public Library
8899 US 42 
Union, KY  41042
Phone:  859-384-5550
Fax:  859-384-5557

This week I am reading . . . The Miracle Life of Edgar Mint by Brady Udall



>Message: 4
>Date: Fri, 8 Sep 2006 15:39:41 -0400
>From: "elizabeth fraser" <kcplmove at gmail.com>
>Subject: [Publib] reference staffing - on call
>To: publib at webjunction.org
>Message-ID:
>	<8c9e5ad60609081239h44fa8fc0w210959e5ffead609 at mail.gmail.com>
>Content-Type: text/plain; charset="iso-8859-1"
>
>Hi
>   We currently have 2 people on our reference desk for all our hours of
>service.  We are going be evaluating our peaks and low of demand, which
>might mean we go with one person at times.
>
>   Does anyone do solo desk staff with someone on call?  How do you handle
>that?  (Our offices and desk are on different floors.)  What works well
>about it and what doesn't?
>
>Thanks
>
>Elizabeth
>
>-- 
>Elizabeth Fraser
>Reference Services Head
>Kanawha County Public Library
>123 Capitol St
>Charleston WV 25301
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