[Publib] re: Cleaning/repairing CDs and DVDs

[Boyd, Kathryn E]

We bought the Disc-Go-Pod Plus in April after I saw a demo at PLA. It
stopped working correctly within a month or two (the cleaning pads
wouldn't spin).  After playing a lot of phone tag, we sent it back to
the vendor and they sent us a replacement that was refurbished, not new.
We've had that since August, and now we are experiencing the same
problems, and additionally, the machine is noisy once it gets going.
That's a problem when you have an open work space where everyone can
hear the noise.   Every time I've called Customer Service at
Disc-Go-Tech, I get a machine.  You have to leave your name and number
and they will "call you back". I've frequently had to call several times
and leave my name/number in order to get a call back. I do not recommend
this product or the company.  

 

 

Kathy Boyd,

Coordinator of Collection Management

Minneapolis Public Library

300 Nicollet Mall

Minneapolis, MN 55401

 

tel 612.630.6431

fax 612.630.6468

 

keboyd at mplib.org

 

 

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