[Publib] re: Cleaning/repairing CDs and DVDs

[Marla]

We had almost the same experience.  We sent our machine
back and I think it is lost in the mail.  At first I was upset.  But 
with all the phone tag and seemingly uncaring responses when
trying to determine if the machine ever reached its destination
or not, I am not so upset it is lost.  

After the USPS does its tracer procedure and determines if it
really is lost, I hope to collect the insurance and put it towards
a different machine.

It's disappointing.  The little pod worked really well at first and we
were cranking out repaired discs, saving money on replacments, 
etc.

I, too, would not recommend the Disc-Go-Pod.

BYE!

Marla/Acquisitions
Great Falls Public Library
301 2nd Ave N
Great Falls MT  59401-2593
mwilckens at mtlib.org


On 31 Oct 2006 at 9:52, Boyd, Kathryn E wrote:

> We bought the Disc-Go-Pod Plus in April after I saw a demo at PLA. It
> stopped working correctly within a month or two (the cleaning pads
> wouldn't spin).  After playing a lot of phone tag, we sent it back to
> the vendor and they sent us a replacement that was refurbished, not new.
> We've had that since August, and now we are experiencing the same
> problems, and additionally, the machine is noisy once it gets going.
> That's a problem when you have an open work space where everyone can
> hear the noise.   Every time I've called Customer Service at
> Disc-Go-Tech, I get a machine.  You have to leave your name and number
> and they will "call you back". I've frequently had to call several times
> and leave my name/number in order to get a call back. I do not recommend
> this product or the company.  
> 
 Kathy Boyd,


*************
For reason will convince us that what is necessary to be 
performed in the heat of action should constantly be
practised in the leisure of peace.  
Vegetius, EPITOMA REI MILITARIS