[Publib] re "customer" vs "patron"

[BeAReader]

Why not think of them in terms of their investment in the library?

Visitor, resident, and cardholder .

I believe that each term represents an appropriate statement of
expectations.  During any encounter with a visitor, resident or cardholder I
often attach more significance to what they say to me based on their
commitment to their role of ownership of our service.

-- 
Beverly Hughes

"Citizenship is a quiet patriotism; it is the habit of ordinary virtues..."
B. Cole
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