[Publib] Patron Satisfaction

[James Casey]

-----Original Message-----
From: publib-bounces at webjunction.org
[mailto:publib-bounces at webjunction.org] On Behalf Of Sally Jensen
Sent: Thursday, May 18, 2006 10:13 AM
To: publib at webjunction.org
Subject: [Publib] Patron Satisfaction

Jim Casey wrote: "Patron Satisfaction (I like the term better than
'customer
service') ......"

Mmmm, I dunno, Jim - "Patron Satisfaction" sounds kind of .........
feudal
:-)

------------------------------------------------------------------------
---


In fact, we are not trying to convince someone to buy a product, but to
use a product that the person has already purchased and is continuing to
support via the extraction of tax money.  We are "public servants".  I
suppose that such a term is even more "feudal".

Jim Casey