[Publib] Call for Participation in the Survey of Effective Chat Reference Training Techniques

[Lili Luo]

(Please excuse cross-posting)

Hi all,



This is Lili Luo, a doctoral candidate at UNC-Chapel Hill. I sent out an
email about a month ago calling for participation in a survey study I
conducted to determine the essential chat reference competencies. Now the
survey has closed and 21 (out of 30) competencies have been identified by
the participants as the essential ones for chat reference(more detailed
summary of the results can be found at
http://www.ils.unc.edu/~luolili/diss_surveys/survey1_summary1.htm). I'd like
to extend my greatest gratitude to those who participated in this survey.



Based on the essential competencies identified in the previous survey, I
created another one aiming to determine the most effective training
techniques to achieve those competencies. This survey is based on a thorough
literature review on chat reference training. You will be asked to rate them
on a 7 point Likert scale and it will only take you about 10-15 minutes.



Again, I cordially invite all who are serving or have served chat reference
services to participate in the study. If you are not a chat reference
practitioner yourself, please forward the message to chat reference
librarians/staff at your library/institution.



Among all the participants, one will be randomly selected and win $100 as a
gift in his/her name donated to his/her library's acquisition department.



Your participation in the study will make significant contribution to the
growth of chat reference, especially in the education/training aspect.
Please take 10 minutes or so to fill out the survey. Your efforts will be
highly appreciated.



Here's the survey URL: http://www.surveymonkey.com/s.asp?u=75402394709



Please contact me at luo at unc.edu if you have any questions regarding the
survey. You may also contact my faculty advisor, Dr. Claudia Gollop, at
gollop at ils.unc.edu.



Thank you very much!



(All research on human volunteers is reviewed by a committee that works to
protect your rights and welfare. If you have questions or concerns about
your rights as a research subject you may contact, anonymously if you wish,
the Institutional Review Board at 919-966-3113 or by email to
IRB_subjects at unc.edu)



Regards,



Lili


-- 
Lili Luo
Doctoral Candidate
School of Information and Library Science
University of North Carolina at Chapel Hill
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