[Publib] Dummies Books (was Internet/computer assistance)

[Lise Chlebanowski]

I found the solution to this a long time ago. When you hand them to the patron you say "I find these to be so helpful - I don't know what I would do without them." That usually works!

Lisë Chlebanowski
Library Manager
Avondale Public Library
328 W. Western Ave.
Avondale, AZ 85323
623-478-3105 W
623-478-3809 F
 
Now reading...How to Kill a Rock Star by Tiffanie DeBartolo
 

-----Original Message-----
From: publib-bounces at webjunction.org [mailto:publib-bounces at webjunction.org] On Behalf Of George Hazelton
Sent: Friday, July 07, 2006 7:02 AM
To: 'Julie Bauer'; publib at webjunction.org
Subject: RE: [Publib] RE: Internet/computer assistance

The Dummies series is good, although we had a patron get "insulted" when we
handed her two books on computers, one of which was a Dummies title.  Some
days you just can't win....

George Hazelton
Assistant Director
Henry County Library System
1001 Florence McGarity Pkwy
McDonough, GA  30252
Phone:  770-954-2806
FAX:    770-954-2808
email:    ghazelton at mail.henry.public.lib.ga.us

 


-----Original Message-----
From: publib-bounces at webjunction.org [mailto:publib-bounces at webjunction.org]
On Behalf Of Julie Bauer
Sent: Friday, July 07, 2006 9:41 AM
To: publib at webjunction.org
Subject: Re: [Publib] RE: Internet/computer assistance

At My Former Place of Work, I purchased extra copies
of Dummies books about computers, Internet, MS Office,
email, etc.  They were kept as reference in the
computer room.

If patrons needed more help than I had time to give, I
would get them started and give them the book to
follow.  Not everyone liked it, but some ended up very
happy -- the Dummies gave a clearer explanation than I
could have done!  I think gave some patrons a feeling
of independence, "Hey, I can figure out this computer
stuff without someone holding my hand!"

It's not going to work for everyone, but it can help.


Julie Bauer
Collection Development Librarian
Loudoun County Public Library
Leesburg, Virginia

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