[Publib] RE: Internet/computer assistance

[Julie Bauer]

At My Former Place of Work, I purchased extra copies
of Dummies books about computers, Internet, MS Office,
email, etc.  They were kept as reference in the
computer room.

If patrons needed more help than I had time to give, I
would get them started and give them the book to
follow.  Not everyone liked it, but some ended up very
happy -- the Dummies gave a clearer explanation than I
could have done!  I think gave some patrons a feeling
of independence, "Hey, I can figure out this computer
stuff without someone holding my hand!"

It's not going to work for everyone, but it can help.


Julie Bauer
Collection Development Librarian
Loudoun County Public Library
Leesburg, Virginia