[Publib] Better Global BusinessCommunication

[Karen Mahnk]

The best protection overall - & which saves alot of wasted time
checking to see if anyone actually placed an order, is to have a
municipal or library policy that requires a purchase order/PO for any
order over ie.  $100. or $500.  as well as specific personnel/dept.
who approve lower amounts.
 Also, staff answering the phones should be careful  & given
instructions about what information they give to callers such as who
approves orders, etc.  to unidentified callers - Rather,  simply
transfer any calls that begin with a question ("who is the person who
orders?" & who am I speaking with?") - most legit callers identify
themselves first, or ask for a dept/individual by name.
I notice that many scams begin by cold calls gleaning
information/names from the "helpful" person answering the phone, &
then add the new-found name to the bill, etc...

Karen Mahnk,
Reference Librarian
Lake Park Public Library
529 Park Avenue
Lake Park, Fl., 33403
561 881-3330 Fax: 561881-3336
kmahnk at lakeparkflorida.gov
www.lakepark-fl.gov



On 1/27/06, Judy Anderson <lanelibrarydistrict at yahoo.com> wrote:
> Sounds like a pretty standard scam. Report it to the state attorney general
> and tell them you have done so.
>
> There's all kinds of sales folks out there who try that. I've heard of it
> with light bulbs, toner, and other stuff.
>
> I would ask them who it is they were recording and for a copy of the
> recording. You see, it is usually illegal to record someone without their
> permission. They also have a duty to verify that the person has authority to
> order on behalf of the library.
>
> Let them know you are reporting it, demand a copy of the recording and the
> name of the person who allegedly ordered the listing. They usually cut the
> recording to make it sound like they are saying yes to one thing and are
> actually saying yes to something else. Very common in long distance scams.
>
> I think you will find they will back off once you take an offensive posture.
>
> Judy Anderson
> Director, Lane Library District
>
> kevin smith <ashkev at gmail.com> wrote:
> Has anyone had any dealings with Better Global Business
> Communications? We have some how ended up on some sort of listing
> from them, and they sent us a cd-rom, and now claim that we owe them
> $514.00. When we told them we didn't want the product, we were told
> that since we were already in the listing, we still owed the money. I
> am nearly certain that this is a scam.
>
> They claim to have an audio recording of one of our staff members
> agreeing to all of this.
>
> Has anyone else had a run in with this company (or others using
> similar techniques) ?
>
> --
> Kevin Smith
> Assistant Director
> Cass District Library AND
> The Fiddling Librarian: http://ashkev.weblogs.us
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--
Karen Mahnk,
Reference Librarian
Lake Park Public Library
529 Park Avenue
Lake Park, Fl., 33403
561 881-3330 Fax: 561881-3336
kmahnk at lakeparkflorida.gov
www.lakepark-fl.gov