FW: [Publib] We don't shush anymore; we destroy your credit.

[Michelle Filleul]

For a few of our patrons with items over 100 dollars and at least 6 
months overdue we send a note that says that we will turn the matter 
over to the town counsel.  We have got many items back with this tactic.  

It saddens me that this patron would get so angry. It sends a wrong 
message to his children.  

Palmer, John E wrote:

>I know one small town that sends a letter to long overdue patrons that the chief of police will be by at a date a week from the letter generation to pick up the "missing city property".  They had a phenominal return rate!
>John
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-- 
Michelle Filleul
Head of Circulation 
Reading Public Library
64 Middlesex Ave
Reading, MA 01867
filleul at noblenet.org