[Publib] Purposely Annoying Patron

[Bruce Bumbalough]

I think I'd ask the local police to explain to him that his in blocking 
aisles etc to force a staff member to make body contact are 
inappropriate and could be grounds for further investigation.   I would 
also try to arrange for training and review in techniques to handle 
problem patrons.  

My thoughts only.  




Denise Johnson wrote:
> I must begin by saying that 99% of our patrons are a pleasure to work with. One gentleman has been purposefully annoying since October 2006. He gets on a research and indexing use computer and asks for assistance. He will wait until the staff member sits down and call her back for more assistance. He will continue this behavior sometimes 27 times in one session. He will return the next day and ask another staff member the same questions, wait until she sits down and call that person back for more assistance. 
>   


-- 
Bruce L. Bumbalough
Reference Librarian
Grapevine Public Library
1201 Municipal Way
Grapevine, Texas 76051

Voice: (817) 410-3404
Fax:   (817) 410-3084
email: bbumbalough at grapevine.lib.tx.us

The opinions are mine.