[Publib] Amazon's Library Processing

[Judy Anderson]

I am not currently shopping from Amazon or working at a library. But the big 
problem I had were shipments that were four months overdue (which was a 
major problem with my fiscal year). The website kept saying the books would 
ship in 24 hours. I ended up cancelling the order, placing it through Barnes 
and Noble and got the books within a week. This was when I was director of 
an academic library.

Why do the websites say the books are available when clearly they are not? I 
also had ordered a large number of Spanish language books and cancelled the 
order after four months for non-delivery.

This was a couple of years ago, but I stopped shopping from Amazon because I 
can't trust your delivery information.

Also, Barnes and Noble offers a discount for libraries. Why doesn't Amazon? 
(At least your customer service people said they did not offer any discounts 
for libraries.)

Judy Anderson
Oregon



>From: "Small, Tony" <tosm at amazon.com>
>To: <publib at webjunction.org>
>Subject: [Publib] Amazon's Library Processing
>Date: Tue, 8 Aug 2006 10:30:36 -0700
>
>Hi from Amazon.  Rest assured, we are working hard to resolve and mitigate 
>issues where people have found or reported poor quality in our services.  
>If you hit on anything in particular, please let us know: 
>libraries at amazon.com.
>
>Thanks!
>
>Tony Small
>Amazon.com

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