[ILL-L] limits

Wed Sep 23 15:49:03 EDT 2009

I agree with Poul.  It's very handy to put the blame on others but it may backfire on you and your ability to fill requests. Customers have been known to call lending libraries.  For example, customers from a certain library in north Georgia have called us (usually I get the calls) berating us (I'm understating this) for not filling requests for photocopies from the Florida Times-Union.  When I check our records for the requests, I find we never got the requests. I've had one of this library's customers call me a liar when I told her we didn't receive the request. Someone dropping the ball and then either their ILL staff or their reference staff is blaming it on us. I don't enjoy these exchanges -to the point that I'm considering blocking the library. We are one of the few free suppliers of photocopies from this newspaper.

Heather Campbell

Manager- Special Services (Interlibrary Loan and Books by Mail)

Jacksonville Public Library (JPL)

303 North Laura Street

Jacksonville, FL 32202-3505 heatherc at coj.net  (904) 630-2986

________________________________

From: ill-l-bounces at webjunction.org [mailto:ill-l-bounces at webjunction.org] On Behalf Of Poul Erlandsen
Sent: Wednesday, September 23, 2009 12:48 PM
To: Interlibrary Loan Listserv; ill-l at webjunction.org
Subject: Re: [ILL-L] limits

Hi,

Why would you want to not tell the truth and instead act as if this is a policy imposed by other libraries? We don't care how many times we lend a book to another library and if it's going to different users or to the same person is of no importance to us.

I think you need to tell your users if you have a problem and be honest about what the problem is and why it's such a big deal.

Thanks,

Poul Erlandsen

Afdelingsleder / Head of Dept.

Danmarks Pædagogiske Bibliotek / National Library of Education

PB 840 / PO Box 840

2400 København NV / DK-2400 Copenhagen NV

Danmark / Denmark

E-mail poer at dpu.dk

Tlf 88 88 93 06 / Phone +45 88 88 93 06

Mobil 26 30 66 78 / Cell +45 26 30 66 78

Fax 88 88 93 92 / Fax +45 88 88 93 92

"Out of the crooked timber of humanity, nothing entirely straight can be built."

Immanuel Kant (1724-1804) Akademische Ausgabe

________________________________

Fra: ill-l-bounces at webjunction.org på vegne af Potapoff,Jason
Sendt: on 23-09-2009 18:23
Til: ill-l at webjunction.org
Emne: Re: [ILL-L] limits

I just recently came across that situation myself. My supervisor and I decided we would keep borrowing the same book as long as I could keep finding different libraries that could lend it, or if I had to borrow it again from the same library that they didn't mind.  We did not come up with a hard and fast rule on how many times we would think is too much and left it up to the lending libraries. As long as we could find a library still willing to lend it we would keep fulfilling the request (within reason. We might stop borrowing a book if the number of times became absurd. )

As for how to phrase a 3 time limit...  How about something along the lines of "Due to restrictions on the part of lending libraries I am unable to borrow the same book for the same patron more than 3 times. Please be advised that this is the third time you have borrowed this book and I will be unable to bring it in again." 

Jason Potapoff
Interlibrary Loans Technician - NAIT Library
Room U310
11762 - 106 Street
Edmonton, Alberta Canada T5G 3H3
P 780.471.8780   F 780.491.3014 E illo at nait.ca
Odyssey: 192.197.128.142/ILL
Ariel: 192.197.128.142
www.nait.ca
NAIT - An Institute of Technology Committed to Student Success
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-----Original Message-----

Date: Wed, 23 Sep 2009 08:26:31 -0700
From: "Becky Norman" <benorman at kcls.org>
Subject: [ILL-L] limits
To: "Interlibrary Loan Listserv" <ill-l at webjunction.org>
Message-ID:
        <F4B5840853637B4FA1319A4041227DDF0648D447 at Cougar.ad.kcls.org>
Content-Type: text/plain; charset="us-ascii"

Good morning all,

We're a large public library and would like to limit the number of times
we borrow the same book for the same patron to 3 times. I'm trying to
come up with a brief statement to put on the third time borrowed book
telling the patron that this is the last time we'll borrow for them
without sounding too negative. Any ideas? 

I've struggled with doing this as it doesn't happen that often so it's
not a written policy, but I feel 3 times is enough. Has anyone come up
with a good explanation without going into a lot of detail.

I'd also be interested to know how many of you impose a limit like this.

Thanks,

Becky Norman

King County Library System

Interlibrary Loan manager

(425) 369-3492

benorman at kcls.org

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Message: 20
Date: Wed, 23 Sep 2009 11:47:57 -0400
From: "John A. Stephens" <STEPHENS_JA at mercer.edu>
Subject: [ILL-L] Trying to find article from SIM News
To: Interlibrary Loan Listserv <ill-l at webjunction.org>
Message-ID:
        <CA765D0D95A04D449667AFA14377899C3E365516E4 at MERCERMAIL.MercerU.local>
Content-Type: text/plain; charset="us-ascii"

I'd appreciate if anyone could help me locate this article.  I haven't had any luck finding a supplier for this:

Title:      SIM industrial microbiology news : the official news magazine of the Society for Industrial Microbiology.
ISSN:     1043-4976
Imprint:                [Arlington, VA] : The Society, 1989 9999
Article:  Look first to nature before invention: Industrial applications for marine cyanobacteria
Volume:               53
Number:              ?
Date:     2003
Pages:   4-9

We're GL$D  ,  SL#N  ,  SIXX  ,  ARCH  ,  AGCU and can pay up to $11 IFM or invoice.

John Stephens
ILL Coordinator
Mercer University Atlanta (GMA/GAUMUD)
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