[ILL-L] renewals - if we mean no, shouldn't we say no?

[Robyn Clark-Bridges]

We renew all books/videos unless there's someone else waiting to use it...I
try to contact the borrower if someone else wants to use the book so there
are no surprises when the due date rolls around & then I say "no"...BUT
sometimes I get swamped & I forget to extend that courtesy.

All our DVD's are non-renewable, but the borrower is notified up front about
that when we send them out.

It's frustrating when our patrons are slow returning something for which the
lender has rejected a renewal...I try to contact the lender to let them know
we ARE trying to recall the book & the efforts we are making.  Again,
sometimes, I am swamped & I forget to tell the lender WHY we're still
hanging on to a book that was refused a renewal.

Most of us working in ILL know what it's like to have days when we feel
overwhelmed.  I appreciate the kind notes counterparts elsewhere send my way
& the patience others have with me when I make a mistake.  I have a warm
fuzzy e-file to save these affirming remarks from strangers (for when I need
some strokes).
-- 

Peace,
Robyn (Clark-Bridges)
ILL Assc. & PM Supervisor
Library, Mount Mercy College (UIW)
Cedar Rapids, IA
work phone:  319-368-6465
fax number:  319-363-9060
work email:  rclark at mtmercy.edu


On Wed, Sep 16, 2009 at 10:10 AM, Linda Stewart <
Stewartl at charleston.lib.sc.us> wrote:

>  Over the past couple of months, I have noticed that when I
> request renewals via OCLC, several libraries have responded "Renewal OK" -
> but the new due date is the same as the old due date.
>
> Is this a problem with some feature of WorldCat Resource Sharing, or is it
> just a way to get out of saying "No Renewal"?
>
> If we aren't able to renew items, we should be straightforward about it and
> just say no.  It is frustrating to find a patron on the Renewal OK list,
> only to find the due date is the same.
>
> Linda Stewart
> Interlibrary Loan Librarian
>
> Charleston County Public Library (SXC)
> 68 Calhoun Street
> Charleston, SC 29401
>
> (843) 805-6940
> (843) 727-6752 fax
> ill at ccpl.org
>
>
>
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