[ILL-L] Unfilled stats

[Ledja Cullen]

Merle, 

Please let the list know when and where your article is published.  I'd like to read it!

Thanks,
Ledja

Ledja Cullen
Reference & Evening Services Librarian
Golden Gate University - Law Library
536 Mission Street
San Francisco, CA 94105
Tel: (415) 442-6689
Email: lcullen at ggu.edu
>>> "Merle J. Slyhoff" <mslyhoff at law.upenn.edu> 08/26/09 12:02 PM >>>
I have this issue in an article I'm writing but then you just have to hope folks will read it.  It's part of my training manual for the ILL assistant to check holdings for serials.  If nothing else, it certainly helps to get materials more quickly if you send them to places that actually own it!

*******************************************************************
Merle J. Slyhoff                                     V: 215-898-9013
Collection Development &                      F: 215-898-6619
Document Delivery Services Librarian     E: mslyhoff at law.upenn.edu
Biddle Law Library
University of Pennsylvania
3460 Chestnut Street
Philadelphia, PA 19104-3406
From: ill-l-bounces at webjunction.org [mailto:ill-l-bounces at webjunction.org] On Behalf Of Bell.Jacobsen at state.sd.us
Sent: Wednesday, August 26, 2009 2:49 PM
To: ill-l at webjunction.org
Subject: RE: [ILL-L] Unfilled stats

I agree with you, Jeanine, that this is probably a training issue.  I wonder if some libraries have in-depth procedures on how to verify serial/annual information for journals, proceedings etc ... or has someone written an article about this topic?  The procedure would be helpful in this environment where library people are retiring and being replaced by first time ILL librarians and sometimes one person run libraries.

Bellen M Jacobsen
South Dakota State Library
800 Governors Drive
Pierre SD 57501-2294
605-773-5068
1-800-423-6665 (in SD only)
605-773-4950 (Fax)
bell.jacobsen at state.sd.us
-----Original Message-----
From: ill-l-bounces at webjunction.org [mailto:ill-l-bounces at webjunction.org] On Behalf Of Jeanine Weber
Sent: Wednesday, August 26, 2009 1:23 PM
To: Interlibrary Loan Listserv
Subject: Re: [ILL-L] Unfilled stats

I don't have an actual number, but the majority of our Unfilleds are requests that were deflected, thus we never see them.  Yes, sometimes other libraries just don't check our holdings for serials.  Our holdings are right there, you may have to click on it if the statement is too long for all to show.  I don't know if that's a training issue or a lazy issue or what.

Also, our ejournal titles show in OCLC, but not our holdings.  If you click on our library name, you won't find a match in our catalog because you have to search it as a periodical.  I understand if libraries try us any way, just in case we have it, but when its for journals from the 1980s or older, chances are it's not available online.  I think this is one of the main issues with ILL and more libraries having their journals online and licensing agreements to do ILL.

My two cents worth,
Jeanine
On Wed, Aug 26, 2009 at 1:55 PM, Merle J. Slyhoff <mslyhoff at law.upenn.edu<mailto:mslyhoff at law.upenn.edu>> wrote:

I compiled my year-end ILL stats and found a disturbing figure.



Out of curiosity we tracked the number of unfilled requests sent to us (we were unable to fill for other libraries) by our own set of "Reasons for No."  Almost half of the items we didn't fill for other libraries were for one of the following reasons:



        They didn't have IFM

They asked for volumes/issues we didn't own



In the case of the first category, it was obvious that they didn't check our policies.  For the last category they didn't click on our link to our catalog to see what we hold.



Does anyone else find this to be true for their unfilled loan requests?



Merle



*******************************************************************

Merle J. Slyhoff                                     V: 215-898-9013

Collection Development &                      F: 215-898-6619

Document Delivery Services Librarian     E: mslyhoff at law.upenn.edu<mailto:mslyhoff at law.upenn.edu>

Biddle Law Library

University of Pennsylvania

3460 Chestnut Street

Philadelphia, PA 19104-3406

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Interlibrary Loan Coordinator & Public Services Assistant
Aquinas College  /  Fax: 616-732-4534
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