[ILL-L] MISDIRECTED UPS PACKAGE/UPS books sent to you by mistake

[Campbell, Heather]

Going along with this- what do you do in this situation: With returned
Lending books, you find a book that should go back to the Library of
Congress.  You know that the LOC likes books sent back to them via UPS
so you send it back via UPS- despite the added expense to your
institution. You let both parties know what's happening via e-mail. LOC
responds (twice); the borrowing library doesn't. 

 

*         As a library who was not involved in the transaction, would
you have just sent the book back to the borrowing library?  Or just eat
the cost and send it back to LOC? Or send it back to LOC and send a bill
to the borrowing library?

*         As the borrowing library responsible for the mix-up, would you
have responded to the e-mail?  Would you have offered to reimburse the
library who was not involved in the transaction for the added expense?

 

In the past, this added cost due to this courtesy return wouldn't have
been a factor.  We would have hoped another library would do the same
for us. But-now- our operations are under more intense scrutiny and we
need to keep a lid on costs as much as we can.  

 

Heather Campbell

Manager- Special Services (Interlibrary Loan and Books by Mail)

Jacksonville Public Library (JPL)

303 North Laura Street

Jacksonville, FL 32202-3505 heatherc at coj.net  (904) 630-2986

 

-----Original Message-----
From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Breedlove, W Stephen
Sent: Wednesday, September 02, 2009 3:39 PM
To: ill-l at webjunction.org
Subject: [ILL-L] MISDIRECTED UPS PACKAGE

 

 

Has anyone experienced the following scenario and, if they did, were
they able to get reimbursement from UPS?

 

Last February, a library sent a book to us through UPS.  Recently, the
supplying library billed us for replacement charges for the book.  Since
the request had been submitted through a patron-initiated system that we
use, we did not know the book had never been received until we received
the bill and then investigated the transaction.  The supplying library
traced the package online.  The upshot was that the package had been
delivered to and signed for at a residential address in a completely
different zip code than ours!

 

I know that the ILL Code gets interpreted that the requesting library is
responsible for replacement charges if an item is lost in shipping
because the item would not have been shipped if it hadn't been
requested.  That makes sense.  But in this case it is UPS that made the
error.  I will contact UPS and see what they say.  Maybe they will pay
for the book that was delivered to a residential address instead of our
library (?)

 

 

W. Stephen Breedlove

Reference and Interlibrary Loan Librarian

La Salle University Library

breedlov at lasalle.edu

215-951-1862

  

 

_______________________________________________

ILL-L mailing list

ILL-L at webjunction.org

http://lists.webjunction.org/mailman/listinfo/ill-l

 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.webjunction.org/wjlists/ill-l/attachments/20090903/389e42b2/attachment.htm