[ILL-L] MISDIRECTED UPS PACKAGE

[Jeanine Weber]

I think the library who sent you the book needs to put in a claim with UPS.
They are the ones who paid for the UPS shipment and the book was sent from
their location.  You will have to ask them to do that.  If they are not
feeling cooperative, you may be stuck with the bill.  If the lending library
doesn't want to make the effort, they can fall back on billing you since
your library requested the book.  Or, you can try claiming it with UPS
yourself, but I think they are fairly particular in their process.  Good
luck!
Jeanine

On Wed, Sep 2, 2009 at 3:38 PM, Breedlove, W Stephen
<breedlov at lasalle.edu>wrote:

>
> Has anyone experienced the following scenario and, if they did, were they
> able to get reimbursement from UPS?
>
> Last February, a library sent a book to us through UPS.  Recently, the
> supplying library billed us for replacement charges for the book.  Since the
> request had been submitted through a patron-initiated system that we use, we
> did not know the book had never been received until we received the bill and
> then investigated the transaction.  The supplying library traced the package
> online.  The upshot was that the package had been delivered to and signed
> for at a residential address in a completely different zip code than ours!
>
> I know that the ILL Code gets interpreted that the requesting library is
> responsible for replacement charges if an item is lost in shipping because
> the item would not have been shipped if it hadn't been requested.  That
> makes sense.  But in this case it is UPS that made the error.  I will
> contact UPS and see what they say.  Maybe they will pay for the book that
> was delivered to a residential address instead of our library (?)
>
>
> W. Stephen Breedlove
> Reference and Interlibrary Loan Librarian
> La Salle University Library
> breedlov at lasalle.edu
> 215-951-1862
>
>
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> ILL-L at webjunction.org
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>
>


-- 
************************************************
Jeanine Weber  /  Phone: 616-632-2128
Interlibrary Loan Coordinator & Public Services Assistant
Aquinas College  /  Fax: 616-732-4534
1607 Robinson Rd SE   /  OCLC: EXQ
Grand Rapids MI 49506
www.aquinas.edu/library
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