[ILL-L] RE: MISDIRECTED UPS PACKAGE

[Simone Schroder]

Parcels shipped via UPS are automatically insured up to $100.  I believe UPS should pay, but the sender must initiate the claim.  That has been our experience when we routinely shipped by UPS.

Thanks.
------------------------------
Simone Schroder
ILL Librarian
John Brown Univ Library/AKK
SimoneS at jbu.edu/479-524-7276

.....................................................

> -----Original Message-----
> From: ill-l-bounces at webjunction.org [mailto:ill-l-
> bounces at webjunction.org] On Behalf Of Breedlove, W Stephen
> Sent: Wednesday, September 02, 2009 2:39 PM
> To: ill-l at webjunction.org
> Subject: [ILL-L] MISDIRECTED UPS PACKAGE
>
>
> Has anyone experienced the following scenario and, if they did, were
> they able to get reimbursement from UPS?
>
> Last February, a library sent a book to us through UPS.  Recently, the
> supplying library billed us for replacement charges for the book.
> Since the request had been submitted through a patron-initiated system
> that we use, we did not know the book had never been received until we
> received the bill and then investigated the transaction.  The supplying
> library traced the package online.  The upshot was that the package had
> been delivered to and signed for at a residential address in a
> completely different zip code than ours!
>
> I know that the ILL Code gets interpreted that the requesting library
> is responsible for replacement charges if an item is lost in shipping
> because the item would not have been shipped if it hadn't been
> requested.  That makes sense.  But in this case it is UPS that made the
> error.  I will contact UPS and see what they say.  Maybe they will pay
> for the book that was delivered to a residential address instead of our
> library (?)
>
>
> W. Stephen Breedlove
> Reference and Interlibrary Loan Librarian
> La Salle University Library
> breedlov at lasalle.edu
> 215-951-1862
>
>
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