[ILL-L] MISDIRECTED UPS PACKAGE

[Breedlove, W Stephen]

Has anyone experienced the following scenario and, if they did, were they able to get reimbursement from UPS?

Last February, a library sent a book to us through UPS.  Recently, the supplying library billed us for replacement charges for the book.  Since the request had been submitted through a patron-initiated system that we use, we did not know the book had never been received until we received the bill and then investigated the transaction.  The supplying library traced the package online.  The upshot was that the package had been delivered to and signed for at a residential address in a completely different zip code than ours!

I know that the ILL Code gets interpreted that the requesting library is responsible for replacement charges if an item is lost in shipping because the item would not have been shipped if it hadn't been requested.  That makes sense.  But in this case it is UPS that made the error.  I will contact UPS and see what they say.  Maybe they will pay for the book that was delivered to a residential address instead of our library (?)


W. Stephen Breedlove
Reference and Interlibrary Loan Librarian
La Salle University Library
breedlov at lasalle.edu
215-951-1862