[ILL-L] USING THE CONDITIONAL

[Campbell, Heather]

I condition requests using the bad cite reason when the staff (different
departments in the Main Library) that provide photocopies report
problems with the citation. OTOH, we have also been near the end of the
lender string and the Periodicals or Special Collections staff have been
able to locate the article or passage despite the citation. 

 

Heather Campbell, Senior Librarian

Manager- Interlibrary Loan 

Jacksonville Public Library (JPL)

303 North Laura Street

Jacksonville, FL 32202-3505 heatherc at coj.net  (904) 630-2986

 

-----Original Message-----
From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Keith
Sent: Thursday, October 22, 2009 7:25 PM
To: 'Interlibrary Loan Listserv'
Subject: Re: [ILL-L] USING THE CONDITIONAL

 

The interesting one I had today was a conditional about a bad cite.

The problem is that two different databases had the same information as
well

as the publisher's website.

 

I sent  the information to our tech person to forward to the companies.

 

 

Keith Palmateer

ILL and Summit Coordinator

Portland Community College

17705 NW Springville Rd

Portland, OR 97229

 

503-614-7433

 

 

-----Original Message-----

From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org]

On Behalf Of Breedlove, W Stephen

Sent: Thursday, October 22, 2009 3:51 PM

To: ill-l at webjunction.org

Subject: [ILL-L] USING THE CONDITIONAL

 

 

The people that should see this message are probably not on this list.

 

Please conditional a request that has an incorrect citation.  Don't say
NO

and let it go to the next library who will spend time on it needlessly.

 

Yesterday, we processed two requests that had bad citations.  We were
the

last library in the five-symbol string on both requests.  

 

What appalled me about the above two requests was that the first library

must have seen that they were bad citations, said NO, the second library
saw

they were bad citations, said NO, the third library saw that they were
bad

citations, said NO, the fourth library saw that they were bad citations,

said NO, and they came to us, the fifth library.  We spent time on the

requests, saw that they were bad citations and set the requests to

CONDITIONAL indicating "check citation."  If the first library had done

this, a lot of staff time at four other libraries would not have been

wasted.

 

This happens quite frequently.  It is rude and inconsiderate of your ILL

colleagues.

 

 

W. Stephen Breedlove

Reference and Interlibrary Loan Librarian

La Salle University Library

breedlov at lasalle.edu

215-951-1862

 

 

 

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