[ILL-L] how does one drum up business?

[Robyn Clark-Bridges]

Some ways previously not mentioned:

1) Try the personal touch...I handwrite a note to any library I've visited
or where I formerly lived (MN, WI, IA) or vacationed (CO, IL, FL, WI) or
wrote a paper about their library (Northern AZ U. in Flagstaff) or the
city/state where a sibling or family member lives (Boston, MA, Conway, AR,
Little Rock, AR, etc.) .  It's amazing how many MORE requests/repeat
requests I get from those libraries where I have some kind of personal
connection!

2) I used to send small candy bars or candy canes at Christmas to libraries
nearby--in w/ their ILL books/videos...gotten away from that the past two
years.  I still handwrite quick notes to anyone I went to library school
with...just to say 'hi' & touch base.

3) Of course, the faster you are in responding & the clearer your copies
are, the busier you'll eventually be...it takes time to build up a
reputation for speed & accuracy.  I actually asked our access services
librarian to temporarily SUSPEND requesting copies from a specific library
this fall because every copy we received had pages missing or words
blurred...there are many terrific ILL depts. out there to focus on...

4)  Create a "warm fuzzy" e-file to tuck away those compliments from
libraries/ILL workers who appreciate your efforts...gives incentive to keep
going on those tough days.

I'm in my seventh year working w/ ILL here...worked w/ ILL in a public
library for 3 years prior to this.  I LOVE being busy...& I thrive on the
challenge of filling everything that rolls my way w/in my eight hour shift.

Best wishes,
Robyn (Clark-Bridges)   MLS
ILL Assc. & PM Supervisor
Library, Mount Mercy College (OCLC code:  UIW)
Cedar Rapids, IA
work phone:  319-368-6465
fax number:  319-363-9060
work email:  rclark at mtmercy.edu




On Wed, Oct 21, 2009 at 8:03 AM, Campbell, Heather <HEATHERC at coj.net> wrote:

>  What’s your OCLC symbol? Are you part of  any regional, statewide, or
> local ILL group? Is there a medical library ILL group you can join?  In
> Florida,  we’re part of our statewide network and the network in our region.
> I don’t know if the rules have changed since SOLINET and PALINET merged into
> LYRASIS- but you may want to look into joining SOLINE or SIXX.  Members
> agree to lend for free (SOLINE) or lend and provide free photocopies for
> members (SIXX).
>
>
>
> Heather Campbell, Senior Librarian
>
> Manager- Interlibrary Loan
>
> Jacksonville Public Library (JPL)
>
> 303 North Laura Street
>
> Jacksonville, FL 32202-3505 heatherc at coj.net  (904) 630-2986
>
>
>  ------------------------------
>
> *From:* ill-l-bounces at webjunction.org [mailto:
> ill-l-bounces at webjunction.org] *On Behalf Of *Heather L Brown
> *Sent:* Tuesday, October 20, 2009 1:41 PM
> *To:* ill-l at webjunction.org
> *Subject:* [ILL-L] how does one drum up business?
>
>
>
>
> We've been running ILLiad  for about a year and a half now. That fact along
> with implementing many workflow tricks from the IDS Toolkit have made our
> process so much more efficient. So much so, that we find pauses in the
> action. There is probably some administrative grunt work I could find for my
> lending person, but ideally I'd like to get more lending requests coming in.
>  So, how does one drum up business?
>
>
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> Heather L. Brown, M.A.
> Assistant Professor
> Head of Access Services
> -Interlibrary Loan and Photocopy Department
> -Distance Education
> -The Nebraska Medical Center Liaison
>
> McGoogan Library of Medicine
> University of Nebraska Medical Center
> 986705 Nebraska Medical Center
> Omaha, NE 68198-6705
>
> hlbrown at unmc.edu
> 402-559-7097
> 866-800-5209 (toll-free)
> 402-559-5498 (fax)
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>
> _______________________________________________
> ILL-L mailing list
> ILL-L at webjunction.org
> https://lists.webjunction.org/mailman/listinfo/ill-l
>
>
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