[ILL-L] WorldCat Resource Sharing - errors updating requests

[Document Delivery]

Yes, we had one that we updated to Returned in Clio and it wasn't updated in OCLC, but others were. I just sent 11 renewal requests from Clio to OCLC and only six got updated, the other five came back as errors and I updated them manually - bad news!


Edward Helmrich
Interlibrary Loan Office
Ryan Library
Iona College VXI
914-633-2352
docdelivery at iona.edu



From: ill-l-bounces at webjunction.org [mailto:ill-l-bounces at webjunction.org] On Behalf Of Didham, Reginald
Sent: Thursday, November 12, 2009 3:43 PM
To: Interlibrary Loan Listserv
Subject: Re: [ILL-L] WorldCat Resource Sharing - errors updating requests

Does this error situation include requests being updated to "returned" that have not been so updated?


[cid:image001.jpg at 01CA63B6.4F627250]
Reg Didham
Cataloging & Acquisitions Librarian
Alphin Library
The Boston Conservatory
8 The Fenway, Boston, MA 02215
www.bostonconservatory.edu

Tel:  617.912.9130
Fax: 617.912.9101
rdidham at bostonconservatory.edu<mailto:jojeda at bostonconservatory.edu>


________________________________
From: ill-l-bounces at webjunction.org [mailto:ill-l-bounces at webjunction.org] On Behalf Of OCLC Resource Sharing
Sent: Thursday, November 12, 2009 3:40 PM
To: ill-l at webjunction.org
Subject: [ILL-L] WorldCat Resource Sharing - errors updating requests



Over the past 4 days,  libraries have encountered intermittent errors while updating requests to returned in WorldCat Resource Sharing

and via the ILLiad interface.  In WorldCat Resource Sharing an error message is displayed stating that an error occurred in the execution of this action.

In ILLiad users are seeing a server exception error in the OCLC status box.

Our development team has identified the fix for this problem and it will be implemented at 9:00 pm EST tonight, Thursday November 12th.

You may see a brief interruption in service if you are logged in at this time.  After the installation, the request database will be scanned to confirm that all affected records have been remedied.


This scan will be completed by 9:00 am EST Friday morning.

We apologize for the frustration and inconvenience that this has caused.

Jennifer Corsi
OCLC Delivery Services
corsij at oclc.org
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