[ILL-L] WorldCat Resource Sharing - errors updating requests

[Didham, Reginald]

Does this error situation include requests being updated to "returned" that have not been so updated?


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Reg Didham
Cataloging & Acquisitions Librarian
Alphin Library
The Boston Conservatory
8 The Fenway, Boston, MA 02215
www.bostonconservatory.edu

Tel:  617.912.9130
Fax: 617.912.9101
rdidham at bostonconservatory.edu<mailto:jojeda at bostonconservatory.edu>


________________________________
From: ill-l-bounces at webjunction.org [mailto:ill-l-bounces at webjunction.org] On Behalf Of OCLC Resource Sharing
Sent: Thursday, November 12, 2009 3:40 PM
To: ill-l at webjunction.org
Subject: [ILL-L] WorldCat Resource Sharing - errors updating requests



Over the past 4 days,  libraries have encountered intermittent errors while updating requests to returned in WorldCat Resource Sharing

and via the ILLiad interface.  In WorldCat Resource Sharing an error message is displayed stating that an error occurred in the execution of this action.

In ILLiad users are seeing a server exception error in the OCLC status box.

Our development team has identified the fix for this problem and it will be implemented at 9:00 pm EST tonight, Thursday November 12th.

You may see a brief interruption in service if you are logged in at this time.  After the installation, the request database will be scanned to confirm that all affected records have been remedied.


This scan will be completed by 9:00 am EST Friday morning.

We apologize for the frustration and inconvenience that this has caused.

Jennifer Corsi
OCLC Delivery Services
corsij at oclc.org
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