[ILL-L] Reasons for No

[MARINGER Cassie]

When choosing a reason, think about it from the borrower's point of
view. The borrower doesn't really care what the circ status is between
your library and your students. Go ahead and use "non-circulating"
since, as far as the borrowing library is concerned, the item is
non-circulating to them. "Branch policy problem" would work there, too.
Since we don't have "policy problem" as a choice anymore, it pretty much
means the same thing.
 
Please don't use "in use/on loan" in this situation. Too often, I check
a lender's online catalog to verify that they have a copy on the shelf
only to get the response, "in use/on loan" (which I interpret as a
reason to use when an item is temporarily in use but would be available
for ILL as soon as it comes back). Then, after contacting the lender
directly, they say "we don't ILL from that collection" or "it's too
new".  I'd prefer a 'non-circ' or 'policy problem' response in those
situations.
 
 

Cassie Maringer, Senior Library Assistant, Interlibrary Loans 
Washington County Cooperative Library Services (OQX) 
111 NE Lincoln St MS 58B, Hillsboro OR 97124-3036 
Phone: 503-988-5576  /  Fax 503-988-5221 
Email: cassiem at multcolib.org 

	-----Original Message-----
	From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Robinson, Arthur 
	Sent: Tuesday, November 10, 2009 9:42 AM
	To: Interlibrary Loan Listserv
	Subject: [ILL-L] Reasons for No
	
	

	I have a question on "Reasons for No."  I used to be slightly
irritated at the vague "Policy problem," but now I'm wishing it were
still an option, since I'm using the even vaguer "Other."

	 

	The situation:  my college now has an intensive graduate program
in Education, in which students need materials quickly.  (There were
problems last summer because it was taking me an average of 3.7 days to
get articles for students; apparently that was too slow.)   As a result,
when we get ILL requests from other libraries for Education books, I
have to get approval as to whether or not we can lend them.  Ordinarily,
my policy is, if a student wants a book we've sent out on ILL, I order
another copy from another library; but for this program, students can't
wait that long.  

	 

	When I'm asked not to lend these books, what kind of "No" is
that?  They're not "in use/on loan"; they're not "non circulating" (our
students can check them out); none of the 16 "reasons for No" seems to
apply.  Is "Other" appropriate?

	 

	Arthur Robinson (GLG)

	 

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