[ILL-L] Thank You Notes

[Bridges, Kimberly]

Any thank-you notes we send with the items are handwritten on the
paperwork (or book strap or sticker label on the front of the book).  My
predecessor did this, so I continued the tradition.  I have since passed
the torch onto a new staff member, who in turn does the same thing.  I
like to let the borrowing library know we appreciate them allowing our
patrons to use their items.

 

Thanks,

 

Kimberly Bridges

 

++++++++++++++++++++

 

Kimberly Bridges, Senior Reference Librarian

Bryan+College Station Public Library System

201 E. 26th Street

Bryan, TX  77803

(979) 209-5600

kbridges @ bryantx.gov

 

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From: " Peterson, Kim A." 
To: "Interlibrary Loan Listserv" 
Sent: Thu, 22 Oct 2009 12:07:57 -0500 
Subject: Re: [ILL-L] how does one drum up business? 

> Oh I'm such a Scrouge, I'll admit it. But, please do not send us
little mass produced "thank you" notes for our lending activity.  They
are meaningless to me. When I get those things I am annoyed because it's
one more action I have to take on that transaction--dispose of it. 
>   
> Occasionally we receive original thank you notes from patrons at the
lending end, showing appreciation for the rare or unusual thing that we
sent out. Those are great to receive. 
>   
> Kim Peterson

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