[ILL-L] Thank You Notes

[Peterson, Kim A.]

Addendum to thank you notes:
 
Consider a REAL thank you note to the institutions who supply you with fast, efficient, accurate service. Add up all of your time handling the mass produced ones, and take that time to write 5 personalized ones to your best lenders. Has a whole lot more meaning.
 
Kim Peterson
St. Louis Public Library

-----Original Message-----
From: ill-l-bounces at webjunction.org [mailto:ill-l-bounces at webjunction.org]On Behalf Of Aaron Prosser
Sent: Thursday, November 05, 2009 3:50 PM
To: Interlibrary Loan Listserv
Subject: [ILL-L] Thank You Notes



You raise an interesting issue - especially since I am about to run out of our thank you slips.

 

What is the general consensus? Do you, the lending library, feel sufficiently thanked (short of a handwritten note penned by a worshipful patron) just by the book being returned with any paperwork you sent with it?

 

We have tasteful, little thank you slips I always insert into books loaned to us, but if the consensus is that they are superfluous I will happily stop using them as I have other things to do than stand at the paper cutter later this week and make a new batch of them.

 

Aaron G. Prosser
Assistant Reference Librarian
 <http://www.tfc.edu/library/> Seby Jones Library
 <http://www.tfc.edu/> Toccoa Falls College
(706) 886-7299 x5345

 

Desk Hours: 9 a.m. to 5 p.m. Weekdays

Facebook:  <http://www.facebook.com/aaron.reference> Aaron at Reference

 

 

From: ill-l-bounces at webjunction.org [mailto:ill-l-bounces at webjunction.org] On Behalf Of Willa Reister
Sent: Thursday, November 05, 2009 4:31 PM
To: Interlibrary Loan Listserv
Subject: [ILL-L] Scrouge 2

 

So right.

After we get rid of the thank you slips, especially those in color, let's get rid of anything the lender has attached to the book. Off with the label you use placed on the front of our book  We do not want to know the name of your patron, in Tennessee this violates patron confidentiality laws.

Books, like camp grounds, should be left cleaner than you found them.

Willa Reister

-- 
Interlibrary Loan 
Knox County Public Library System 
500 W Church 
Knoxville, TN 37902 

865-215-8746 
Fax to 865-215-8708 

---------- Original Message ----------- 
From: " Peterson, Kim A." 
To: "Interlibrary Loan Listserv" 
Sent: Thu, 22 Oct 2009 12:07:57 -0500 
Subject: Re: [ILL-L] how does one drum up business? 

> Oh I'm such a Scrouge, I'll admit it. But, please do not send us little mass produced "thank you" notes for our lending activity.  They are meaningless to me. When I get those things I am annoyed because it's one more action I have to take on that transaction--dispose of it. 
>   
> Occasionally we receive original thank you notes from patrons at the lending end, showing appreciation for the rare or unusual thing that we sent out. Those are great to receive. 
>   
> Kim Peterson    

 

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