[ILL-L] Thank You Notes

[Andrew Shuping]

I don't know...some days I think those slips make the day brighter,
particularly when you've had a rough day with OCLC being down for the
upteementh time that week and Ariel being a general pain in the butt
and their tech support non existent, it's sometimes nice to see those
and know that we actually made a difference.

I mean its nice to receive stuff from patrons, but be honest how many
students know what we do?  I think its up to us to encourage each
other.

Andrew Shuping

Robert Frost - "In three words I can sum up everything I've learned
about life: it goes on."



On Thu, Nov 5, 2009 at 4:49 PM, Aaron Prosser <aprosser at tfc.edu> wrote:
> You raise an interesting issue – especially since I am about to run out of
> our thank you slips.
>
>
>
> What is the general consensus? Do you, the lending library, feel
> sufficiently thanked (short of a handwritten note penned by a worshipful
> patron) just by the book being returned with any paperwork you sent with it?
>
>
>
> We have tasteful, little thank you slips I always insert into books loaned
> to us, but if the consensus is that they are superfluous I will happily stop
> using them as I have other things to do than stand at the paper cutter later
> this week and make a new batch of them.
>
>
>
> Aaron G. Prosser
> Assistant Reference Librarian
> Seby Jones Library
> Toccoa Falls College
> (706) 886-7299 x5345
>
>
>
> Desk Hours: 9 a.m. to 5 p.m. Weekdays
>
> Facebook: Aaron at Reference
>
>
>
>
>
> From: ill-l-bounces at webjunction.org [mailto:ill-l-bounces at webjunction.org]
> On Behalf Of Willa Reister
> Sent: Thursday, November 05, 2009 4:31 PM
> To: Interlibrary Loan Listserv
> Subject: [ILL-L] Scrouge 2
>
>
>
> So right.
>
> After we get rid of the thank you slips, especially those in color, let's
> get rid of anything the lender has attached to the book. Off with the label
> you use placed on the front of our book  We do not want to know the name of
> your patron, in Tennessee this violates patron confidentiality laws.
>
> Books, like camp grounds, should be left cleaner than you found them.
>
> Willa Reister
>
> --
> Interlibrary Loan
> Knox County Public Library System
> 500 W Church
> Knoxville, TN 37902
>
> 865-215-8746
> Fax to 865-215-8708
>
> ---------- Original Message -----------
> From: " Peterson, Kim A."
> To: "Interlibrary Loan Listserv"
> Sent: Thu, 22 Oct 2009 12:07:57 -0500
> Subject: Re: [ILL-L] how does one drum up business?
>
>> Oh I'm such a Scrouge, I'll admit it. But, please do not send us little
>> mass produced "thank you" notes for our lending activity.  They are
>> meaningless to me. When I get those things I am annoyed because it's one
>> more action I have to take on that transaction--dispose of it.
>>
>> Occasionally we receive original thank you notes from patrons at the
>> lending end, showing appreciation for the rare or unusual thing that we sent
>> out. Those are great to receive.
>>
>> Kim Peterson
>
>
>
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