[ILL-L] ILL training

[Blair, Robin R (Elizabethtown)]

would this be something you would be able to share

________________________________
From: ill-l-bounces at webjunction.org [mailto:ill-l-bounces at webjunction.org] On Behalf Of Carmichael, Kathy J.
Sent: Friday, May 01, 2009 10:53 AM
To: Interlibrary Loan Listserv
Subject: RE: [ILL-L] ILL training

We have created an in depth manual  for our department, which is especially useful when I am gone since I process 99% of our borrowing requests and supervise the students who do lending. We also constantly update it as procedures and more importantly software changes. This summer we hope to make Breeze tutorials which will cover basic procedures, so that new employees learn some of the basics without a staff member having to be at their side during  the entire training process. The tutorials, will by no means, be a substitute for one on one training, but another tool at their disposal, which can easily be accessed by anyone who needs reminders of specific ILL processes.

Kathy

Kathy Carmichael
Senior Library Asst.
Interlibrary Loan
David L. Rice Library
University of Southern Indiana
812-465-1683


From: ill-l-bounces at webjunction.org [mailto:ill-l-bounces at webjunction.org] On Behalf Of Ceil Smith
Sent: Friday, May 01, 2009 8:13 AM
To: 'Interlibrary Loan Listserv'
Subject: [ILL-L] ILL training

Good morning.

I need to ask for help! I've been tasked with training a computer-challenged coworker on ILL to fill in while the "regular" ILL clerk is on extended leave. Can anyone help me with some ideas or training examples/exercises? I would be VERY grateful for any help.

Ceil

-----
Ceil Smith
Technology and Training Services Coordinator
Three Rivers Regional Library System
208 Gloucester St.
Brunswick, GA 31520
912-267-1212
912-267-9597 fax


-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.webjunction.org/wjlists/ill-l/attachments/20090501/e23a67e2/attachment.htm