[ILL-L] ILL training

[Carmichael, Kathy J.]

We have created an in depth manual  for our department, which is
especially useful when I am gone since I process 99% of our borrowing
requests and supervise the students who do lending. We also constantly
update it as procedures and more importantly software changes. This
summer we hope to make Breeze tutorials which will cover basic
procedures, so that new employees learn some of the basics without a
staff member having to be at their side during  the entire training
process. The tutorials, will by no means, be a substitute for one on one
training, but another tool at their disposal, which can easily be
accessed by anyone who needs reminders of specific ILL processes.

 

Kathy

 

Kathy Carmichael

Senior Library Asst.

Interlibrary Loan

David L. Rice Library 

University of Southern Indiana

812-465-1683

 

 

From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Ceil Smith
Sent: Friday, May 01, 2009 8:13 AM
To: 'Interlibrary Loan Listserv'
Subject: [ILL-L] ILL training

 

Good morning.

 

I need to ask for help! I've been tasked with training a
computer-challenged coworker on ILL to fill in while the "regular" ILL
clerk is on extended leave. Can anyone help me with some ideas or
training examples/exercises? I would be VERY grateful for any help. 

 

Ceil

 

-----

Ceil Smith

Technology and Training Services Coordinator

Three Rivers Regional Library System

208 Gloucester St.

Brunswick, GA 31520

912-267-1212

912-267-9597 fax

 

 

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