[ILL-L] ILL training

[Klump, Holly]

I agree completely with doing lending first, and not even bothering with borrowing until the person understands that fully.

Along with hands on training (the most useful thing) I agree a procedure manual is helpful, with screenshots.  Then the person can follow along exactly and will be less anxious about clicking buttons.  Screenshots make it much easier to follow along and understand.

I think the best thing to offer is lots of patience!  And have the person sit at the computer and do all the clicking.  The more they get used to sitting in the driver's seat, the better.

Good luck!

From: ill-l-bounces at webjunction.org [mailto:ill-l-bounces at webjunction.org] On Behalf Of Sears, Wendy
Sent: Friday, May 01, 2009 10:33 AM
To: Interlibrary Loan Listserv
Subject: RE: [ILL-L] ILL training

Hi Ceil!

Wow, you do have your hands full!  Not that ILL is hard but there are so many steps.  My suggestion is to start with the lending and work on each aspect separately.  Maybe starting with Mail/Delivery methods, OCLC codes, courier and local codes if you use them.  In MD we have mail couriers and almost all of Maryland's libraries and a local code along with OCLC code.  Then work on the WCRC lending. Last go to your own library system and the steps you use to check out items to other libraries.  You could concentrate on ILL/loans for awhile letting the co-worker shadow you while you work. Do this for as long as your training time permits.  After you think they 'have it' then you can start on the borrowing.

Many years ago when I first learned ILL basically that's how I was trained.  My trainer wouldn't teach me the borrowing until he was sure I thoroughly understood the lending.  Looking back I'm glad he trained me this way because it allowed less confusion.

Good luck and let us know your results
Wendy

Wendy Sears - Interlibrary Loan Manager
James A. Newpher Library
The Community College of Baltimore County/Essex Campus
7201 Rossville Blvd.
Baltimore, MD  21237
443-840-1924  Fax: 443-840-1724
mailto:Wsears at ccbcmd.edu

From: ill-l-bounces at webjunction.org [mailto:ill-l-bounces at webjunction.org] On Behalf Of Ceil Smith
Sent: Friday, May 01, 2009 9:13 AM
To: 'Interlibrary Loan Listserv'
Subject: [ILL-L] ILL training

Good morning.

I need to ask for help! I've been tasked with training a computer-challenged coworker on ILL to fill in while the "regular" ILL clerk is on extended leave. Can anyone help me with some ideas or training examples/exercises? I would be VERY grateful for any help.

Ceil

-----
Ceil Smith
Technology and Training Services Coordinator
Three Rivers Regional Library System
208 Gloucester St.
Brunswick, GA 31520
912-267-1212
912-267-9597 fax


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