[ILL-L] ILL training

[Butler, Margaret]

Hello,
I second the use of a procedure manual.  When training part-time workers
(college students) to help in our library, we have had a talk-training
time, when we had an overview of the procedures and the workers got the
manual to look at, write on, etc.  I have also had people try to write
down the steps they need to follow themselves--putting it in one's own
words can make it easier to remember the process.  Finally, to assure
that all the pesky little steps are followed (for example entry in a
shipping log as well as marking the item as sent/received in WCRS), we
added a checklist to the bookstrap that we place on each item.  
 
Good luck with the training.
 
Meg

Meg Butler

Reference Librarian

New York Law School

212-431-2148

 

 


________________________________

	From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Document Delivery
	Sent: Friday, May 01, 2009 9:45 AM
	To: Interlibrary Loan Listserv
	Subject: RE: [ILL-L] ILL training
	
	

	That's quite difficult. I've tried diagrams but with only
limited success. I have procedure manuals with each step written out,
but they have to follow them, 

	 

	Edward Helmrich 
	ILL Office 
	Ryan Library 
	Iona College VXI 
	914-633-2352 
	docdelivery at iona.edu 

	 

	From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Ceil Smith
	Sent: Friday, May 01, 2009 9:13 AM
	To: 'Interlibrary Loan Listserv'
	Subject: [ILL-L] ILL training

	 

	Good morning.

	 

	I need to ask for help! I've been tasked with training a
computer-challenged coworker on ILL to fill in while the "regular" ILL
clerk is on extended leave. Can anyone help me with some ideas or
training examples/exercises? I would be VERY grateful for any help. 

	 

	Ceil

	 

	-----

	Ceil Smith

	Technology and Training Services Coordinator

	Three Rivers Regional Library System

	208 Gloucester St.

	Brunswick, GA 31520

	912-267-1212

	912-267-9597 fax

	 

	 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.webjunction.org/wjlists/ill-l/attachments/20090501/1b1f6762/attachment.htm