[ILL-L] ILL training

[Charlie Brenner]

Ceil-

Regardless of the technical skills, most new folk have a difficult  
time understanding
the great division of ILL tasks---borrowing (ur readers) and lending  
(their readers).
I suggest that u train lending in the AM and borrowing in the PM in  
order to establish
that well in ur new trainees mind.

If they 'get' that difference it might not b so confusing 2 the newbie.

Charlie Brenner
Interlibrary Loan Manager
Jackson/Hinds Library System
300 N. State St.
Jackson, MS 39201
601-968-5805
cbrenner at jhlibrary.com


On May 1, 2009, at 8:13 AM, Ceil Smith wrote:

> Good morning.
>
>
>
> I need to ask for help! I’ve been tasked with training a computer- 
> challenged coworker on ILL to fill in while the “regular” ILL clerk  
> is on extended leave. Can anyone help me with some ideas or  
> training examples/exercises? I would be VERY grateful for any help.
>
>
>
> Ceil
>
>
>
> -----
>
> Ceil Smith
>
> Technology and Training Services Coordinator
>
> Three Rivers Regional Library System
>
> 208 Gloucester St.
>
> Brunswick, GA 31520
>
> 912-267-1212
>
> 912-267-9597 fax
>
>
>
>
>
> _______________________________________________
> ILL-L mailing list
> ILL-L at webjunction.org
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