[ILL-L] turning off OCLC direct request?

[Campbell, Heather]

We had a new customer put in a request on a Saturday afternoon on a
3-day holiday weekend and was on the phone with us bright and early
Tuesday morning demanding to know where it was.  And then called every
day after that until the branch called him to come pick it up.
 
I think it's the microwave multi-tasking needed-it-yesterday 24/7 world
we live in. The expectations reflect that world. It's getting harder to
amaze.  I remember ages ago as a child my father fought off mobs of
trilobites to pick up an ILL book for me at our local library- a book
I'd requested 3 months before.  In my first tour of duty in ILL, we told
customers the books should arrive within 4-6 weeks. I think the public
service staff has cut that estimation in half.  
 
There's many a time we all have pulled the proverbial item rabbit out of
the ILL hat. In these times, though, it's getting harder and harder to
please the audience.
 

Heather Campbell
Special Services ~ Interlibrary Loan and Books By Mail
Jacksonville Public Library (OCLC:JPL)                    303 North
Laura Street
Jacksonville, Florida 32202
heatherc at coj.net  904-630-7017  VM:904-630-2985

 

________________________________

From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Robinson, Arthur 
Sent: Monday, March 30, 2009 8:33 PM
To: Interlibrary Loan Listserv
Subject: RE: [ILL-L] turning off OCLC direct request?


Yep, that sounds like the patron.  I think I've told my story about the
patron who e-mailed an ILl request on Sunday evening, then came in
Monday to pick it up, and was stunned to find out we didn't have it for
her yet.
 
Arthur Robinson (GLG)

________________________________

From: ill-l-bounces at webjunction.org on behalf of Kate Irwin-Smiler
Sent: Mon 3/30/2009 5:15 PM
To: Interlibrary Loan Listserv
Subject: Re: [ILL-L] turning off OCLC direct request?


 
Actually, while i"m here, i have a second question. When I get items in
my review file like this, they often have a "date needed" just a couple
days away. (Typically, I get a request dated Saturday or Sunday, with a
date needed of Tuesday.) Is there a default setting for that field? I
imagine my patrons are the ones saying they need the ILL in 3 days....
 
 
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