[ILL-L] What department?

[Campbell, Heather]

We're under the supervision of POP-FIC at the Main Library, which used
to also oversee CIRC. Our former Support Services head felt like he
should have had us under his wing.  ILL is neither fish nor fowl.  We're
considered public service in some contexts, but considered non-public
service in other contexts because "we don't have a 'public desk'". Our
public desk is our e-mailer, our telephone, and -on occasion- we are the
mobile desk talking face to face with customers.  At one time we were
directly under the head of the Main Library; at another, we were part of
a reference department.  We serve the public systemwide but are
headquartered at Main because everyone has to be somewhere. <sigh>
 

Heather Campbell
Special Services ~ Interlibrary Loan and Books By Mail
Jacksonville Public Library (OCLC:JPL)                    303 North
Laura Street
Jacksonville, Florida 32202
heatherc at coj.net  904-630-7017  VM:904-630-2985

 

________________________________

From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Carrie Herrmann
Sent: Tuesday, March 24, 2009 3:12 PM
To: ill-l at webjunction.org
Subject: [ILL-L] What department?



Hello,
 
I am looking at reorganizing some of the departments in our library.
Can you tell me what department you are considered part
of--Circulation/Access Services, Reference/Adult Services or Technical
Services?  
 
Thank you for your help and time.
 
 
 
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