[ILL-L] Damaged/Lost Materials in US Mail

[Lara Little]

Agreed. I get just as many damaged packages from UPS as I do from USPS, 
and I get a heck of a lot more packages from USPS. So I would have to say 
their "intact-to-damaged" ratio is worlds better than UPS. And 
incidentally, in my experience, UPS will not pay for any claims, they 
refuse on the basis of "improper packaging" no matter how well-packaged it 
is. Even if they drive a forklift through it. No I did not make that last 
sentence up. USPS isn't perfect, but the service I get is just as good as, 
if not better than, UPS, at 1/3 the cost. Hooray USPS!

----
Lara B. Little
Library Director & Reference/Periodicals Librarian
G.A. Pfeiffer Library/Pfeiffer University
Misenheimer, NC 28109

ill-l-bounces at webjunction.org wrote on 03/18/2009 04:01:35 PM:

> Whether isolated instances or not, I am offended by blanket 
> statements like "the new hires in USPS . . . feel entitled to steal . . 
."  
> 
> For all our inconveniences, I do think the Postal Service does a 
> remarkable job most of the time and ILL wouldn't exist without them.
> 
> Polly
> 
> --------------------------------------------------------
> Polly McCord, MLS
> OSE Librarian
> NM Office of the State Engineer Library
> PO Box 25102
> Santa Fe, NM 87504-25012
> 
> 407 Galisteo Street, Room BE-02
> Santa Fe, NM 87501
> 
> 505/827-6158
> 505/827-6682 (fax)
> http://www.ose.state.nm.us/publications_library.html
> 
> 
> 
> -----Original Message-----
> From: ill-l-bounces at webjunction.org [mailto:ill-l-
> bounces at webjunction.org] On Behalf Of Sharon A. Sample
> Sent: Wednesday, March 18, 2009 1:41 PM
> To: ill-l at webjunction.org
> Subject: RE: [ILL-L] Damaged/Lost Materials in US Mail
> 
>  
> We, too, noticed a sudden increase in amount of items lost in the 
> USPS. Even more alarming was the way they notified us. A rare book 
> went out and never came back. My loyal assistant sent it out in a 
> brand new Jiffy bubble bag and the USPS cut with an exacto knife a 
> near perfect rectangle around our Library Mail label with a 1/4" bag
> border in pristine condition and proceeded to tell us that the bag 
> and contents were destroyed. How can that be when the label and 
> surrounding bag appeared to be so clean?? We could not afford to 
> replace that item as it is out of print and almost $250.00 to 
> purchase another used copy. This took place in November, 2008. Two 
> weeks later, a DVD was declared destroyed and we mailed it in mailer
> box. Again, we received a nicely cut portion of the box surrounding 
> the mail label and all was in very good shape. Merry Christmas to 
someone!
> 
> The new hires in USPS make more than double of my salary and feel 
> entitled to steal or discard other materials at random and/or take 
> very poor care of others' property. If we have to insure each item 
> or rely on other delivery services, our lending will be restricted 
> to a slow trickle.
> 
> Thank you for sharing your concerns and thought provoking 
> suggestions to this dilemma, everyone! I was beginning to think 
> these were isolated instances.
> 
> Sharon A. Sample, MLIS, MSEd
> Access Services and Serials Librarian
> Brenner Library-Quincy University
> 1800 College Avenue
> Quincy, IL 62301-2699
> samplsh at quincy.edu
> 217-228-5347
>  
> Research means that you don't know, but are willing to find out.
> - Charles F. Kettering
> _________
> 
> 
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