[ILL-L] Late Friday Request

[April Younglove]

Hi Carrie (et al),

 

I work at a very small campus, so it is easier for me to provide
services like this than it is for larger campuses and institutions.
Sorry for letting my inner grouch out on Friday.  To tell the truth,
I've never seen a patron use a single form for multiple items and also
would find it very humorous!  :-)

 

Best wishes,

April Younglove

 

________________________________

From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Eastman, Carrie
Sent: Monday, March 16, 2009 3:56 PM
To: Interlibrary Loan Listserv
Subject: RE: [ILL-L] Late Friday Request

 

April, 

 

I completely agree.  I would love to provide this level of service to my
patrons.  And in the future I hope that I can.

 

Carrie

 

Carrie Eastman

Purchase College Library-SUNY

 

________________________________

From: ill-l-bounces at webjunction.org on behalf of April Younglove
Sent: Fri 3/13/2009 2:03 PM
To: Interlibrary Loan Listserv
Subject: RE: [ILL-L] Late Friday Request

I'm not sure why, from a patron's point of view, that the patron would
know or need to know about how we need to make separate requests to get
the items from different libraries for them. If, for some reason, your
system is set up in such a way that is impossible for you cancel the
request and make separate ones, then I understand. It also seems
reasonable to send the patron a note asking for separate requests in the
future. However, I don't see an advantage in forcing our patrons do
something that would be a convenience for us but is not a necessity for
them. After all, I'm the one getting paid to help the patron, right (not
the patron getting paid to help me)?

April Younglove
Technical Services Specialist
Linfield College, Portland Campus Library
503-413-7448
ayoungl at linfield.edu

-----Original Message-----
From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Melissa Jackson
Sent: Friday, March 06, 2009 5:20 PM
To: ill-l at webjunction.org
Subject: RE: [ILL-L] Late Friday Request

Agreed!  When we had paper forms I would flatly refuse to fill them out
for people unless the patron has a physical disability.  Much to the
dismay of a small portion of our patrons, laziness did not count. 


Melissa Jackson
ILL Librarian


>>> "Susan M. Lee" <slee at ugf.edu> 03/06/09 5:40 PM >>>
As far as I am concerned.  If they don't have the time to fill out the
form, they don't really want the item.



~~~~~
Sue

Susan Lee M.L.S.
Information Services Librarian
University of Great Falls Library
1301 20th St South
Great Falls, MT 59405

VOICE 406-791-5318
FAX 406-791-5395

http://www.ugf.edu/library/ <http://www.ugf.edu/library/>
mailto:slee at ugf.edu <mailto:slee at ugf.edu>

So many books, so little time



________________________________

From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Robinson, Arthur
Sent: Friday, March 06, 2009 3:08 PM
To: Interlibrary Loan Listserv
Subject: RE: [ILL-L] Late Friday Request



Well, it saves THEM time.  I think I''ve already told the story of the
patron who requested 126 items simultaneously--but only filled out one
form.  When I explained we needed one form per request, he told me, "YOU
fill them out."  (So I did.)



Arthur Robinson (GLG)



________________________________

From: ill-l-bounces at webjunction.org on behalf of Eastman, Carrie
Sent: Fri 3/6/2009 4:59 PM
To: ill-l at webjunction.org
Subject: [ILL-L] Late Friday Request

So here is one for you:



I just got a request from a patron who used one request form for five
different books.  They listed all the book titles in the title line of
the form and just separated them using commas.  Brilliant!



Carrie



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