[ILL-L] Damaged/Lost Materials in US Mail

[Robinson, Arthur]

There seems to be a slight increase this year in books that have never
reached us or packages received when the book is coming out-though the
latter may not be USPS's fault (in one case a large book was in a manila
envelope).

 

Insuring every package would be too expensive for us, but we do insure
or send by UPS books that look valuable or hard to replace, both
returning other library's books and sending our own.  Most of the books
we borrow or lend are fairly common.  (Obviously, if the other library
asks us to return a book insured, we always do; I'm talking about cases
where the other library sends the book by Library Rate but I suspect it
would be hard to replace; we have some patrons who seem always to order
books held by only a few libraries.)

 

Arthur Robinson (GLG)

 

From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Nelson, Elaine S.
Sent: Tuesday, March 17, 2009 11:20 AM
To: 'Interlibrary Loan Listserv'
Subject: [ILL-L] Damaged/Lost Materials in US Mail

 

Recently it seems we have noticed an increased amount of items sent in
the US mail that are either damaged in shipping or the packages have
been torn open and the material is lost.  Have other institutions
noticed an increase regarding this issue?  Currently we only insure a
portion of our packages so we are paying for the lost/damaged materials
in accordance with the ALA Interlibrary Loan Code.  I am just curious,
are others experiencing this?

 

Elaine S. Nelson 
University Libraries ... A destination for research, learning and
friends 
Interlibrary Loan Supervisor        765-285-8018 Office 
Ball State University                  765-285-5351 FAX 
Muncie, IN 47306                      enelson at bsu.edu 

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