[ILL-L] Damaged/Lost Materials in US Mail

[Carmichael, Kathy J.]

We have received a few things that are opened. So far we have been
fortunate that nothing has been lost or damaged. I was responsible for
book repair before coming to ILL so I am more strict about how things
are packaged before we send them out. As much as possible we use boxes
rather than jiffy bags or padded envelopes. In the two years I have
worked ILL I don't believe we have ever had to pay for an item that was
damaged in the mail.

 

Kathy Carmichael

Senior Library Asst.

Interlibrary Loan

David L. Rice Library 

University of Southern Indiana

812-465-1683

 

 

From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Nelson, Elaine S.
Sent: Tuesday, March 17, 2009 10:20 AM
To: 'Interlibrary Loan Listserv'
Subject: [ILL-L] Damaged/Lost Materials in US Mail

 

Recently it seems we have noticed an increased amount of items sent in
the US mail that are either damaged in shipping or the packages have
been torn open and the material is lost.  Have other institutions
noticed an increase regarding this issue?  Currently we only insure a
portion of our packages so we are paying for the lost/damaged materials
in accordance with the ALA Interlibrary Loan Code.  I am just curious,
are others experiencing this?

 

Elaine S. Nelson 
University Libraries ... A destination for research, learning and
friends 
Interlibrary Loan Supervisor        765-285-8018 Office 
Ball State University                  765-285-5351 FAX 
Muncie, IN 47306                      enelson at bsu.edu 

The University Libraries provide services that 
support student pursuits for academic success 
and faculty endeavors for knowledge creation 
and classroom instruction. 

http://www.bsu.edu/library 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.webjunction.org/wjlists/ill-l/attachments/20090317/f068630b/attachment.htm